(Birkeroed, Denmark – Oct. 5, 2015) – (Marine NewsWire) Danelec Marine today announced that it is expanding its presence in Brazil by naming Telnav Telecomuniçacões Navais a Certified Service Center.
With nearly 30 years of market experience, Telnav employs a technical staff of 15 engineers and technicians, serving four key Brazilian ports: Rio de Janeiro (its headquarters), Santos, Vitoria and Macaé. Last year, Telnav made over 1, 200 service calls, and the company expects this number to grow to 1, 500 by the end of 2015.
“We are well known in the industry for delivering services in a timely manner. Partnering with Danelec Marine means we can provide even faster and more efficient support for shipowners who operate in Brazil, ” said Samuel Mourao, service manager for Telnav. “We offer timely and cost-effective service to our customers and a large stock of spares, while providing unmatched first-time-fix ratio to ships calling at Brazilian ports.”
Earlier this year, Telnav became a Danelec Marine distributor. As a Certified Service Center, Telnav will maintain a substantial inventory of replacement units and spares to ensure availability at short notice. In addition, company technicians will undergo extensive training to handle Danelec Marine installations and repairs.
“Telnav is the first Danelec Service Center in Brazil, and their appointment is an integral part of our strategy to upgrade our service network in Latin America, ” said Hans Ottosen, CEO of Danelec Marine.
Danelec Marine has established the industry’s most rigorous standards for its distributors and service partners to ensure standardized policies and procedures. All service technicians must undergo an extensive training curriculum to become certified to perform installations and annual performance tests (APTs) on the Danelec products. Danelec monitors and certifies every installation and APT to make sure they conform to quality standards.
In addition to its commitment to training, Danelec Marine has launched new initiatives to make shipboard service faster and more efficient. Last year, it introduced eSERVICEConnect, an Internet, cloud-based solution that automates and streamlines shipboard service for its products worldwide.
“We’re committed to maintaining a service capability second-to-none in the marine electronics industry, ” said Ottosen. “That’s the Danelec difference.”
About Danelec Marine | Headquartered in Denmark, Danelec Marine is a leading supplier of Voyage Data Recorders (VDRs) and Electronic Chart Display and Information Systems (ECDIS). Danelec Marine was one of the first companies to bring to market VDRs and Simplified VDRs (S-VDRs) to meet the original IMO carriage requirements. More than 6, 000 vessels today are equipped with a VDR or S-VDR designed and manufactured by Danelec Marine. The company has service facilities with factory-trained personnel in more than 50 countries and Certified Service Centers at strategic locations worldwide. To learn more about the Danelec difference, visit www.danelec-marine.com
