Most advanced ShipServ supplier solution to drive transactional efficiencies, increase customer retention and win more business
LONDON – 2 August 2018: ShipServ, the world’s leading maritime e-procurement platform, today announced that it has delivered a full integration solution to Francois Marine Services Pte (Francois Marine), a leading global marine and offshore supplier and logistics company, and a subsidiary of the Northern Marine Group. The full integration has been built to connect to Francois Marine’s new Enterprise Resource Planning (ERP) system and will enable the company to increase efficiencies and the speed of processing multiple transactions, responding to RFQs, as well as driving customer retention and winning more business through faster turnaround times.
Full integration is the most advanced form of collaboration suppliers can have with ShipServ and is most relevant for companies who process a significant number of transactions. By fully integrating with ShipServ, Francois Marine can respond to RFQs and quote directly from their new ERP system, enabling the company to better automate the fulfilment of orders with existing and prospective customers, as well as providing greater visibility and control over the entire process. As re-typing is eliminated with this solution, manual errors are also significantly reduced, and efficiencies gained through time savings. The increased speed in processing transactions and responding to customers and prospective buyers also increases Francois Marine’s competitive advantage, enabling the company to retain and win more business.
Headquartered in Singapore and with subsidiary offices in South Korea, Rotterdam and Shanghai, Francois Marine sources and procures a wide range of ship stores, marine and oilfield equipment and general consumables for all types of vessels, semi-submersible rigs, jack-ups and drill ships. Drawing on 30 years of experience, the company has become a reliable partner for businesses in the marine, logistics and supply chain sectors. Recent improvements to the compound, the Company’s stronghold, include a state-of-the-art 12,000 square metre facility in the Pandan industrial area of Singapore – a ground-breaking construction that has helped to consolidate all Singapore entities in the Group under one roof.
The company has realised significant growth over the past few years, increasing its customer base for supplies in conjunction with its logistics and supply chain management solutions. This has resulted in an increase in RFQs, leading to the requirement for a fully integrated solution for processing transactions.
Commenting on the agreement, Dominic Fernandez, Head of Francois Marine said:
“The growth of Francois Marine and the global nature of our business, as well as the markets that we work within makes it essential for us to have a state-of-the-art back office function, that is seamlessly linked to all our operational processes. Fully integrating ShipServ into our platform is an important part of this and enables us to have real control over the entire RFQ and order transaction process with customers and prospects, driving operational and time efficiencies. This new integration is also an example of where suppliers to the marine and offshore industries must take advantage of developments in digitalisation, enhancing the services and solutions that can be provided to purchasers. This is a hallmark of Francois Marine’s offering and our commitment to the markets we serve.”
“We are delighted that Francois Marine has continued its longstanding partnership with ShipServ, as they are a perfect example of a company that can genuinely benefit from our most advanced solution for suppliers,” said Sharon Gill, SVP, Head of Sales, APAC, ShipServ.
“Ultimately, this latest development has come to fruition on the back of the clear return-on-investment that an integrated solution provides by improving productivity and efficiencies, as well as Francois Marine’s understanding of the importance of harnessing innovation to build a strong and competitive business in this transforming market.”