A new tech partnership has delivered significant improvements in fleet visibility and operational efficiency for a container logistics specialist.
Felixstowe’s Infinity Container Logistics (ICL) has partnered with fleet management software house Truckcom to implement a cloud-based solution that streamlines and automates processes to improve customer experience.
ICL, which provides container transport and forwarding services alongside warehousing, has grown rapidly since it was established in 2017.
Its fleet of more than 250 vehicles provide coverage across all major UK ports, making real-time fleet and freight visibility essential for its growing business.
Adopting a customised Transport Management System (TMS) from Truckcom, which was acquired this year by the tech-led northstarr Group, has made ICL more agile.
Thanks to its new TMS, the company now has a clear picture of everything from vehicle location and driver performance to real time communication and customer satisfaction.
Its driver mobile App also provides tracking, proof of delivery and document scanning, all integrated into a web portal to support the tech’s real-time updates.
Callum Francis, customer services manager at ICL, said: “The biggest benefit has been the significant increase in automation across our business.
“Processes that previously took several hours can now be completed in as little as 30 minutes, allowing our team to focus on delivering greater value to our customers.
“Truckcom has also enabled us to provide enhanced customer visibility, while making full use of EDI and API integrations to improve efficiency, communication, and the overall customer experience.
“What has particularly impressed us is that they don’t just deliver what we ask for, they regularly provide recommendations and innovative ideas that help us further streamline and improve our own business processes.”
Hunter Elliston, commercial director at ICL, said: “We were looking for a reliable fleet management solution that would provide greater visibility of our vehicles, improve compliance, and help us manage our operations more efficiently.
“Truckcom offered a system that met all these requirements, along with excellent support and a straightforward implementation process.
“This has helped us make more informed decisions, improve customer service, and support the continued growth and development of Infinity Container Logistics.”
Rob Bassham, director at Truckcom, said: “As a business handling hundreds of jobs every day, ICL is the type of forward-thinking logistics business that required a more agile transport management system.
“We knew that making the switch to Truckcom was a significant decision for their business and from our earliest conversations it was clear they needed a technology partner that would respond quickly and evolve alongside their operation.
“Since implementing the platform, we’ve built an excellent working relationship, and we’re excited to continue to develop the platform alongside them as their business grows.”
For more information on Truckcom, go to www.truckcom.co.uk.
