The Embassy of Greece in London introduces important and innovative digital services facilitating Greeks in the UK when addressing the Consular Office
The Embassy of Greece in London has introduced three important and innovative digital services to facilitate the Greeks in the UK when addressing the Consular Office:
A) The internationally used appointment booking platform SuperSass
B) MyConsulLive platform for serving citizens remotely via video calls
C) Virtual Assistant services using artificial intelligence (chatbot)
The Embassy of Greece is aiming to improve the services for the 150,000 Greeks who live in the UK. The above mentioned services facilitate citizens addressing the Consular Office to find an appointment through the SuperSass platform and book a video appointment using myConsulLive services. Also, citizens are better informed regarding the services offered. It is not necessary to contact the Embassy by phone, since they get answers to their questions using the digital chatbot assistant, but also from the enriched website of the Greek Embassy www.mfa.gr/uk which includes detailed information about the services provided.
– The internationally used booking platform (SuperSass) has been launched. The new platform provides the ability for users to cross-check the number of appointments available on a daily basis, as well as the period of availability. New one-week appointments are available on a quarterly basis every Friday at 12.00 noon.
-MyConsulLive is a platform for serving citizens remotely via video calls. Through this service, Greeks in the UK can book an online appointment for a scheduled video call with a competent official. The video call services provided by the Consular Office of the Embassy of Greece in London are as follows:
- Certificate of Permanent Resident Abroad
- Copy or Extract of a Deed
- Declaration of the Beneficiary of Pension
-At the same time, Virtual Assistant services are offered. This is an internationally innovative virtual assistance service using artificial intelligence (chatbot) that provides access to all information – requests submitted to the consular authorities and guidance on how to process them in Greek and English.
Despite the restriction measures in force due to the pandemic, which we are obliged to implement, the Consular Office operates between 09.00 and 17.00, serving, daily, at least 75 pre-arranged and many emergency appointments with daily attendance at the Consulate exceeding 100 people. Approximately 3,451 appointments have been made available for the next quarter.