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Home HRAwards Mintra.com Achieves Feefo Platinum Status After Three Consecutive Years of Gold, Garnering Praise for Outstanding Service

Mintra.com Achieves Feefo Platinum Status After Three Consecutive Years of Gold, Garnering Praise for Outstanding Service

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Katrine Knowland, Digital Marketing Manager, Mintra

Mintra.com, an industry-leading eCommerce website for energy and maritime training, proudly announces its recognition for the third year in a row with the prestigious Feefo Platinum Trusted Service Award, boasting an impressive 4.6-star average service rating. The accomplishment underscores Mintra’s unwavering commitment to providing exceptional Digital Learning experiences to its customers.

The Mintra.com webshop has become a go-to platform for individuals seeking accessible and efficient eLearning solutions. With online courses available to purchase for individuals or small teams, Mintra.com provides a comprehensive range of HSE, technical and accredited training, including STCW courses approved by the Norwegian Maritime Authority and OPITO approved tiles such as MIST, IMIST and Authorised Gas Tester.

The webshop is fully automated and open 24/7. It is specifically designed to service the international transient workforce operating in the safety-critical Energy and Maritime industries. Training and demonstrating compliance is absolutely critical to individuals operating in these sectors and can directly impact their ability to work. Mintra.com has provided instant access to accredited training for learners in over 120 countries to date.

2024 Feefo Platinum Award

Katrine Knowland, Mintra’s Digital Marketing Manager, was a driving force in the success of Mintra.com. Her expertise in eCommerce was invaluable when she joined the team in 2018 and spearheaded the design and development of Mintra.com’s new site and webshop.

Katrine and her dedicated team outlined crucial objectives for the webshop. Their primary focus was delivering a convenient and user-friendly experience, utilising Mintra’s extensive course library and the power of TrainingportalLearning Platform. Katrine’s passion and expertise played a pivotal role in creating the new website and webshop, setting a high standard for user satisfaction.

Katrine stated “when creating the site, prioritising Search Engine Optimisation was paramount. Our goal was to ensure that end users could effortlessly discover the most suitable course through search results, demo and then add to their basket, gaining instant access. Upon completion, they receive their certificate within minutes, meaning it’s a completely self-service process, which was a gap we identified in the industry.”

Mintra.com’s webshop achieved six-figure revenues in its first year and has seen two and half times growth since its launch in 2020. The SEO focused site experienced over 20% increase in website traffic in 2023, a testament to the team’s impactful work and contributing to the company’s success.

Also, customer support is a top priority for Mintra.com, introducing a live chat facility operated by real individuals to address inquiries promptly. Being able to help customers in real-time ensures that the process remains as seamless as possible.  

“Great Service – Recommended. After Sales service was brilliant. The DoB was not on my certificate, so I emailed Mintra, and they rectified it immediately with Zero hassle.. 10/10”  Thomas, Doha, Qatar.

Feefo’s Trusted Service Awards recognise businesses that exemplify outstanding customer service based on customer ratings. Mintra.com, meeting its strict criteria of excellence, has been rewarded by its customers for its commitment to exceptional service.

5 Stars – “Quality online training resource that caters for both entry and experienced personnel.” Paul, Dakar

In addition to STCW and OPITO, Mintra.com provides accredited online training courses by renowned bodies such as ECITB, IOSH, DNV and CPD. The most popular courses cover health and safety topics, including MIST, IMIST, Hydrogen Sulfide Awareness, Dangerous Goods by Air and Authorised Gas Tester online training courses.

5 Stars – “Great training content. The training materials are up to date to the offshore industry. It was a refresher to me and reminded me of my early years in the industry. I’ve recommended it to others.” Peter, Nigeria

“I am immensely proud of the team’s achievement in receiving the Feefo Platinum Trusted Service Award for the third consecutive year. This recognition demonstrates the effectiveness of the mintra.com eCommerce platform and the team’s dedication to maintaining the highest level of customer service across consecutive years.  The Feefo reviews are from our paying customers, many of whom are self-funding contractors.  It is rewarding to know that we are supporting people in their careers and they are genuinely pleased with the service we provide.” Marketing & eCommerce Director Thomas Kennedy states.

Mintra.com continues to innovate and elevate its offerings, ensuring a premium learning experience for individuals and companies alike.

For further information, please contact Sue Terpilowski at sue@imageline.co.uk or Sophie Weldin at pr@imageline.co.uk Tel 0207 689 9009

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