HOBE SOUND, Fla. – Aug. 14, 2014 – (Marine NewsWire) Northshore Yachtworks, a premiere repair and refit facility in Vancouver, is the first yard in Canada to adopt The Boat Village to provide online service coordination and improve communication with its customers.
The Boat Village is an online service coordination and boat management tool that gives service yards, boat builders, dealers and brokerages the ability to track each customer’s vessel, receive automatic reminders when service is due and notify owners—all in the same application. The result is improved customer service.
Northshore, which services hundreds of boats cruising in beautiful British Columbia each year, already uses DockMaster, the leading suite of marine business software, which is owned by My-Villages, the makers of The Boat Village.
“We believe that through clearer communication and information sharing, we can better manage expectations and deliver excellent service for our customers, ” said John Nassichuk, General Manager of Northshore Yachtworks. “We have already embraced Dockmaster technology, and we see this as a way to simplify customers’ operating and maintenance records, and improve our communication. It will help us provide them a trouble-free lifestyle on the water.”
“We also see tremendous opportunities to grow our own business by working collaboratively with partners, suppliers and industry leaders to introduce The Boat Village in British Columbia and the Pacific Northwest.”
Kevin Hutchinson, the founder and CEO of My-Villages, said, “We are elated to see The Boat Village catching on in Canada. The marine industry is eager to coordinate service online and pioneers like Northshore Yachtworks are working with us to make it happen all over the world.”
The Boat Village, which works on any tablet, smartphone or computer, keeps an inventory of all onboard equipment, personalized with digitized operating manuals and maintenance reminders based on manufacturer recommendations. Owners can instantly send a service request electronically, get questions answered or receive reports on work in progress—all in the same place. Records are preserved online and the boat’s service history, usage trends, trip logs and other useful information are readily available anytime, anywhere.
“People are used to conducting their personal business online, and managing a boat should not be any different, ” Hutchinson said. “Marine businesses like Northshore Yachtworks are leading the way.”
To learn more about The Boat Village, please visit MyVillages.com. To learn more about Northshore Yachtworks, please visit www.nsyachtworks.com.
My-Villages is a technology company dedicated to helping people better maintain and operate the things they own. The company improves communication and coordination between product owners, manufacturers and industry service professionals, using mobile technology to simplify life for consumers and help businesses engage customers more effectively. Learn more at www.myvillages.com.
About Northshore Yachtworks
Northshore Yachtworks is a full-service yacht refit and repair facility based on Vancouver’s North Shore, at Mosquito Creek Marina in North Vancouver, British Columbia. They offer a highly skilled and professional team of industry certified electricians, mechanics and systems technicians, ensuring that local boaters and visitors alike can focus on enjoying memorable cruising experiences in British Columbia. Yachtworks is also a certified servicing dealer for Volvo Penta, Cummins, Onan, Northern Lights, Westerbeke, Yanmar, MerCruiser, Wesmar, Kohler and Universal. Contact Northshore Yachtworks at firstname.lastname@example.org.