Staff at both Immingham Bulk Park (IBP) and Immingham Container Terminal (ICT) started their shifts with a smile this week as ABP’s newly established Port Manager for Grimsby and Immingham, Mark Frith rewarded their efforts with a free of charge hospitality van for the day.
Since the beginning of the year, both terminals have improved their customer service approach through their dedication and commitment to attracting new business to the region.
As previously reported, ICT recently welcomed the newly chartered MS Vanquish into the Port of Immingham, increasing container giant A2Bs weekly call from 9 to 11.
The staff at ICT have been heavily focussing their attention on improvements around the site such as enabling advanced electronic data collection, improving IT infrastructure, setting KPI’s and continually improving their haulier booking-in system.
At IBP, the most recent customer satisfaction survey conducted by Yara UK saw the Immingham terminal come out on top against the other ABP ports handling Yara products.
The upper tier COMAH site, located on the South side of Immingham’s port estate is operated by ABP for Yara UK, the world’s leading provider of nitrogen based mineral fertilisers and industrial products. The site handles more than 200,000 tonnes of bulk and bagged fertiliser each year.
Yara UK undertake an annual review of their 9 operational sites which include ports and warehousing sites. This exercise enables Yara UK to evaluate and benchmark it’s service providers against a number of criteria including their competitiveness, cost saving initiatives, shrinkage, provision of facilities, quality systems and site appearance.
Mark Frith said: “I am extremely proud of the terminal workers in Immingham, they have worked exceptionally hard and I want their efforts to be recognised. The catering van is just a small token of my gratitude.”
ABP is the UK’s leading ports operator with 21 ports and other transport related businesses creating a unique national network capable of handling a vast array of cargo.
ABP contributes £5.6 billion to the UK economy every year and supports 84,000 jobs. Our current investment programme promises to deliver an extra £1.75 billion for the economy every year.
- Handles over 1.5 million vehicles every year
• Generates around one quarter of the UK’s rail freight
• Has 1.4 million square metres of covered storage
• Has 1,000 hectares of open storage
• Handles around 90m tonnes of cargo each year
• Owns 5,000 hectares of port estate
• Has 87km of quay
Our five year investment programme is worth £1 billion. Our investment is designed to respond to the needs of our customers whose business relies on our ports for access to international and, in some cases, domestic markets.
About ABP Humber
The four ports of Grimsby, Immingham, Hull and Goole handle more than 58 million tonnes of cargo between them each year worth approximately £75 billion.
Grimsby and Immingham form the UK’s busiest trading gateway and move around 50 million tonnes of cargo per annum.
£130-plus million is currently being invested in the biomass handling terminal in Immingham, in a Humber-wide agreement with Drax Power Ltd that has seen £25 million invested in a biomass handling facility in Hull. The Immingham Renewable Fuels Terminal handles sustainable biomass shipments and will create over 100 permanent jobs once complete. The construction phase created 100 employment opportunities.
The Port of Hull handles 10 million tonnes of cargo per annum and is the focal point for the development of the UK’s largest offshore wind turbine manufacturing, construction, assembly, and service facility, which is located on the Port’s Alexandra Dock. This new facility represents a £310 million investment and ahs created around 1000 direct jobs.
The Grimsby River Terminal represents an investment of £26 million and allows large car-carrying ships to berth outside the Port’s lock system. This development confirms the Port’s position as the UK’s leading automotive handling facility.
More than the equivalent of 1million teus (twenty foot equivalent unit) of unitised trade is shipped through ABP Humber ports.