Inchcape Shipping Services (ISS), the world’s leading maritime services provider, has announced the appointment of Malcolm Tulip as Senior Vice President for Global Operational Excellence.
The new position will involve Malcolm leading cross-company strategic initiatives, cultural change and continuous improvement for ISS to further its aim of delivering excellent customer service worldwide and achieving ‘best in class’ across its chosen markets.
Based at ISS’ headquarters in the UK, Malcolm has successfully driven operational excellence and change initiatives to improve customer experience and deliver business efficiency for British Aerospace, General Electric, Air New Zealand, Tyco and Invensys. He has worked across numerous global locations leading cross functional improvement programmes and also spent seven years living in New Zealand before he returned to the UK two years ago.
Comments Michael Van Hemert, Chief Operations Officer: “Our investment in this new position demonstrates our commitment to delivering continuous business improvement and trying to achieve the very best in customer service. Malcolm’s indepth experience across many global companies will help us achieve significant improvements.”
Inchcape Shipping Services is the world’s leading maritime services provider. With over 290 proprietary offices in 67 countries, and a workforce of over 3, 700, the company’s diverse global customer base now includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and inter-governmental organisations.
ISS provides landside commercial and humanitarian logistics, transit, offshore support, informational and other associated marine services. The company also provides a growing range of outsourcing services including global crew and marine spares logistics; port hub agency management; and sophisticated Enterprise Resource Planning solutions through its subsidiary ShipNet.